Learn more about how to achieve digital transformation for your organization. Contact a TCS representative today.

Email TCS:

Find a TCS location:

Digital Commerce for Communications


Deliver superior customer experiences, monetize data, and drive customer care costs down with TCS Digital Commerce Solution for Communications.

TCS Advantage | What TCS provides | Business Value | Brochure

The communications industry has never been more challenging with increased customer expectations for new quality services and lower costs. High churn rates and increased competition make it more important than ever to deliver the right products and services at the right time.

TCS’s Digital Commerce Solution for Communications helps CSPs maximize the digital commerce cycle to deliver superior customer experiences.

The TCS Advantage

Tailored for CSPs and communications device retailers, Digital Commerce for Communications includes an end-to-end approach that spans the  digital commerce cycle of  market, sell and service. With a foundation built on a wide variety of analytics-driven intelligence, CSPs and communications device retailers can  align supply to be more responsive to customers, reduce operational costs, and expand the partner/supplier ecosystem for improved competitiveness. 

What TCS Provides

At the center of the Digital Commerce Solution for Communications is the  Commerce Engine Platform with  capabilities for Cart & Basket Management, Pricing & Promotion, Content & Merchandising, Fulfillment & Facility, Product & Catalog, Consumer Profile (Party) Management, Order Management, Mobile Commerce and Inventory Management--all designed to help CSPs manage products, orders and customer data to provide a superior customer experience across all touch points.

  • Modules for Market: Consumer Experience Management, Personalization and Recommendation, and Retargeting modules enable CSPs to conduct more targeted marketing across channels for faster revenues.
  • Sell Module: The B2C Accelerated Telco Commerce module gives CSPs the features and capabilities needed to respond to the changing needs of the B2C market.
  • Service Modules: Omni-Channel Customer Voice gives retailers the information needed to deliver superior service and support.

To Top

Business Value

Digital Commerce for Communications enables CSPs and communication device retailers to:

  • Deliver superior service and support
  • Be more responsive to customers’ demands with synchronized supply and demand
  • Streamline the digital commerce cycle to reduce operational costs 
  • Conduct more targeted marketing across channels for faster revenues
  • Leverage analytics for more accurate targeting and personalization
  • Expand their ecosystem of partners and suppliers to improve competiveness

To Top

 Download Brochure (PDF, 465 KB)

White Papers

IDC Vendor Profile - TCS Digital Software & Solutions Group

The IDC Vendor Profile for TCS' Digital Software & Solutions Group analyzes the reasons behind formation of this group, its corporate and product go-to-market strategies, and its future development.

White Papers

The 3rd Platform: Enabling Digital Transformation

The 3rd Platform, built on a foundation of cloud, mobile, social and Big Data technologies, present CIOs and line-of-business executives with new risks and unprecedented opportunity. Learn how it is being used to digitally transform entire industries and develop new sources of competitive advantage.

TCS in the News

Analytics: The Key to Customer Experience and Loyalty

In this article, Seeta Hariharan, VP & Head of TCS’ Digital Software & Solutions Group discusses analytics as a significant factor for enhancing customer experience and cultivate loyalty.

TCS in the News

Can Digital Business Make Tata A Software Company?

In an interview with Information Week, Seeta Hariharan, VP & Head, Digital Software & Solutions Group, discusses TCS’ key product offerings in the digital business space. She also outlines the value TCS will add to customers and the advantage it has over competition.