Digital Software & Solutions Group

Digital Commerce for Banking & Financial Services

Improve the customer experience across all channels, reduce risk and grow revenues with TCS’ Digital Commerce Solution for Banking & Financial Services.

The banking and financial services industry is facing increased uncertainty with changing customer expectations, new market entrants and privacy and security concerns. To thrive in this marketplace, enterprises must efficiently and securely deliver the quality services customers want, when and where they want them.

TCS’ Digital Commerce Solution for Banking & Financial Services helps maximize the digital commerce cycle to deliver more value to empowered customers.

The TCS Advantage

TCS’ Digital Commerce Solution for Banking & Financial Services is a fully integrated end-to-end solution that spans the digital commerce cycle of Regulate, Market, Sell and Service. It provides the analytics-driven intelligence needed to streamline and accelerate the commerce cycle to efficiently deliver a superior customer experience.

What TCS Provides

At the center of the Digital Commerce Solution for Banking & Financial Services is the e-commerce engine, which includes core commerce capabilities for the following: 

  • Market: Browse, search, content / catalog management
  • Sell: Checkout, shopping cart, promotions and order capture

The following modules for Regulate help you make informed decisions, comply with all the regulatory rules and help ensure customer information is secured in such a way that it is not misused:

  • Fraud and Risk Management
  • Marketing Services
  • Credit Evaluation Services

The following modules for Market enable you to target customers across multiple channels to fuel your marketing efforts and reward your most valuable customers:

  • Loan / Product Recommendation Services
  • Customer Incentive and Loyalty
  • Personalization and Segmentation

The following modules for Sell & Service provide the information needed to deliver superior service and support:

  • Application Management
  • Customer Service
  • Cross-Channel Management

Other Services modules provide authentication and authorization; content versioning, administration, configuration as well as publishing of all types of content and social media-driven advertising. These include the following:

  • Third-party Services
  • Advanced Web Content Management
  • Social Media-driven Advertising Effectiveness

Business Value

TCS’ Digital Commerce for Banking & Financial Services helps financial professionals with the following:

  • To be more responsive to customers’ demands
  • Streamline the digital commerce cycle to reduce operational costs
  • Conduct more targeted marketing across channels for faster revenues, leveraging analytics for more accurate targeting and personalization
  • Expand their ecosystem of partners and suppliers to improve competiveness

Reach Us.

Share

   

White Papers

IDC Vendor Profile - TCS Digital Software & Solutions Group

The IDC Vendor Profile for TCS' Digital Software & Solutions Group analyzes the reasons behind formation of this group, its corporate and product go-to-market strategies, and its future development.

White Papers

The 3rd Platform: Enabling Digital Transformation

The 3rd Platform, built on a foundation of cloud, mobile, social and Big Data technologies, presents CIOs and line-of-business executives with new risks and unprecedented opportunity. Learn how it is being used to digitally transform entire industries and develop new sources of competitive advantage.

White Papers

Key Success Factors for Digital Transformation in the Banking Industry

IDC conducted in-depth interviews with business and IT executives to understand the digital transformation strategies at retail banks and credit unions. Why go through digital transformation? In a word, survival. Today's customers are fundamentally different from customers of past years in that they are harder to acquire, retain, and delight because of the explosion in digital technologies consumers use day to day

TCS in the News

Analytics: The Key to Customer Experience and Loyalty

In this article, Seeta Hariharan, VP & Head of TCS’ Digital Software & Solutions Group discusses analytics as a significant factor for enhancing customer experience and cultivate loyalty.