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Retail Banking


Keep your bank future ready with TCS’ in-depth domain and technology experience in retail banking solutions

The TCS Advantage

We have a comprehensive range of services and solutions and the wealth of experience gained while partnering with the world’s leading banks and financial institutions. We will help you with the following:

  • Propel growth engines
  • Optimize investments
  • Enhance operational efficiencies
  • Minimize risk
  • Sustain cost leadership 

 Solutions/Services we offer

The retail banking landscape continues to be in the state of flux featured by commoditization of offerings, pro-competitive climate, ever-changing customer outlook and preferences along with regulatory pressures. We bring our vast experience and capabilities assimilated over the years to help you revive your business and operating models to remain relevant and reach, engage, serve and advise your customers aptly.

Our services include the following: 

  • Core offerings
    • Deposits
    • Loan and Mortgages
    • Payments
    • Cards
  • Channel services
    • Physical and Digital
    • Multi-channel Integration
  • Integration services
    • Market Infrastructure Services
    • Security
    • Fraud
  • Group function services
    • Business Activity Monitoring(BAM)
    • Customer Relationship Management(CRM)
    • Business Process Management(BPM)
    • Analytics
    • Enterprise Content Management(ECM)
    • Risk and Compliance

White Papers

Transforming Banking Contact Center Operations with Web Real-Time Communication

This article discusses how the Web Real-Time Communication (WebRTC) technology helps banks allow customers to connect with their banks with ease, and suggests an approach to integrate it into existing contact centers.

White Papers

Combating Data Challenges in the Mortgage Servicing Transfer Process

This paper analyses the complexities of mortgage servicing transfers and presents a possible solution to address the challenges faced during MSR transfers.

White Papers

Payment Services Directive 2: Creating Opportunities and Driving Innovation through Regulatory Reform

This paper captures the provisions of Payments Services Directive 2 (PSD2) and analyses the implications for the European payments industry.

White Papers

Digital Transformation of the Mortgage Origination Process

Read how digital technologies can be harnessed to simplify the mortgage origination function for process optimization and better customer experience.