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Service and Parts

 

Global manufacturers are increasingly relying on Service and Parts functions to deliver differentiated customer experience and additionally boost revenue. Research shows that revenue from service and parts business functions accounts for 10-25% of sales of an original equipment manufacturer (OEM). Its contributions to profits are much higher (25-50%) compared to profits from sale of equipment or vehicles. During a slowdown, when product sales are low, many organizations count on revenues from service and parts business. Despite this, IT investments in building best-of-breed service and parts businesses remain low, as compared to other business functions such as sales and marketing, supply chain management or manufacturing operations.

TCS’ dedicated Service and Parts Processes (SPP) value engine helps global manufacturers improve performance of service and parts business functions. Our comprehensive portfolio of offerings gives real-time visibility into your aftermarket operations and establishes Service and Parts functions as profits centers in your organization. Get more information on our solutions in:

Service Management | Parts Management 

Key Service & Parts Offerings:

Plan for Every Part

TCS Plan for Every Part (PFEP) solutions are based on lean principles. These solutions define planning parameters for each part and establish a mechanism to constantly review and update the information relating to planning process. PFEP solutions help in effective implementation and use of MRP/ERP systems. They also support solution design for part procurement, stocking, replenishment and fulfillment. These solutions have yielded visible quantum benefits such as:

  • Inventory reduction
  • Improved delivery performance
  • Cost reduction
  • Savings in planning and execution of parts fulfillment

Service and Parts Intelligence

TCS business intelligence solutions include designing analytic platforms and implementation of management dashboards for parts and service functions. TCS has business intelligence data models and preconfigured dashboards for quick deployment and faster realization of benefits. These solutions are also powered by SMS and e-mail alerts, keeping you updated even when you are in the field, equipping you with the ability to respond quickly. Organizations have implemented TCS service parts analytics to benefit from:

  • Improved forecasting, planning and replenishment
  • Increased visibility into the operations
  • Superior performance management by use of dashboards
  • Productivity enhancements through process improvements

Lean Logistics and Network Optimization Offering

TCS offers customers services such as network model design and analysis, heuristics design and software development for optimization of the logistic network. These offerings yield benefits such as:

  • Reduced freight costs
  • Reduced inventory and warehousing costs
  • Improved delivery performance

Brochures

TCS Services and Parts Intelligence Solution

Tata Consultancy Services (TCS) presents Services and Parts Intelligence Solution – a powerful differentiator for your service and parts value chain. This is a unique reporting and analytics solution that gives you timely updates, alerts, and action triggers before the things can go out of control.

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