With rapidly evolving consumer preferences and continuously changing competitive landscape, it is becoming increasingly difficult to navigate the market place with traditional strategies. To sustain a competitive advantage and to differentiate themselves, businesses need to be customer-centric and deliver an excellent customer experience.
The TCS Advantage
We enable you to deliver the right customer experience by ensuring consistent interactions across all channels, timely fulfillment of orders and prompt customer service.
Our experience with leading global organizations across manufacturing sectors including automotive, aerospace, industrial, and process manufacturing makes us 'a consulting partner of choice'.
Solutions/Services we offer
At TCS, we drive transformation in the areas that impact your customers’ experience:
We have a significant portfolio of solutions that will help you to augment and develop customer centric processes and systems.
For a quick initiation, a streamlined execution and a successful closure of engagements, we use a set of frameworks and accelerators. Our primary frameworks and accelerators are:
- Process Navigators – Exhaustive process maps covering the entire spectrum of processes in marketing, sales, service and parts management
- KPI Navigator – Strategic, tactical and operational KPIs linked to processes in marketing, sales, service and parts management
- Process Maturity Continuum – Framework to assess processes and their evolution with reference to leading practices
- P/O Matrix – Tool that helps to visualize and track transformational initiatives through policies and objectives
- Customer Wheel of Engagement – Demonstrates the integration of engagement points between customers and organizations
- ReInSuRe© – Guiding framework for managing processes during mergers, acquisitions and divestitures
- Integrated Account Management – Helps to create a uniform view of organizations for global customers