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Travel, Transportation and Hospitality


TCS helps companies in the Travel, Transportation and Hospitality industries leverage technology to comprehensively, innovatively and cost-effectively address their most pressing business needs.


Client Testimonial: Saudi Arabian Airlines
Muhammad Ali Albakri, CIO & CFO, Saudi Arabian Airlines, describes how TCS helped in the complete transformation of its global application landscape, highlighting TCS’ high level of flexibility and commitment towards the success of this engagement.

“TCS has brought to the table both width and breadth of knowledge of the airlines industry as well as other industries around them, which they operate in. So for us it’s been a win-win situation because we have not only got innovation from within the airlines industry, we have got innovations from other areas.” - Bhavin Lachani, Engineering Systems & Business Intelligence Manager, British Airways

Client Challenges

  • Expanding globally while managing costs, optimizing and standardizing processes
  • Creating an agile IT architecture capable of seamlessly integrating merged or acquired entities
  • Increasingly complex customer acquisition and interaction lifecycle
  • Improved speed-to-market and management of an ever-increasing portfolio of products and services
  • Leveraging technology to innovate business models and improving competitiveness
  • Making IT an active enabler of green initiatives

What TCS Provides

TCS helps travel, transportation and hospitality clients manage revenue cost equations, operate existing businesses effectively and build new transformational programs. TCS provides transformation services in enterprise systems, legacy modernization, process re-engineering, e-commerce, specialized flight systems, transaction processing systems and loyalty management solutions. Our solutions cater to the entire value chain of the following industries:

TCScomprehensive set of BPO offerings for the travel, transportation and hospitality sector includes revenue accounting and fare audit, fare filing, loyalty bonus program administration and more.

Business Value

TCS helps travel, transportation and hospitality companies better align their IT strategy and initiatives to their business goals, and takes responsibility of implementing these strategies, delivering  a level of certainty of results no other firm can match. Partnering with TCS will result in the following benefits:

  • Reduction in IT operation expenses by up to 30%
  • Improved ROI on IT capital expenses
  • Ability to integrate IT, BPO and infrastructure services to create truly innovative solutions
  • Access to TCS’ Innovation Labs and Co-Innovation Network

Case Studies

TCS’ mobility solution empowers Cargotec service technicians to work more efficiently and better serve remote customers

TCS implemented an SAP Mobile Platform solution to give Cargotec service technicians the ability to order parts, manage inventory, report time and costs, and generate reports on their laptops.

Case Studies

TCS helps Scandinavian Airlines achieve 30 to 40 percent savings by automating its Finance and Accounting processes

TCS equipped SAS with a fully hosted, cloud-based Finance and Accounting (F&A) platform, a unified and global solution for enterprise wide finance operations encompassing Account Payables, Account Receivables, General Accounting, Asset Accounting, Bank Reconciliation, Collections, and Cash.

White Papers

The Road Ahead: Low-carbon freight logistics for the 21st century

Learn how many companies are already embracing collaboration through freight exchange platforms, lane trading, slowing down supply chains and maximizing reverse chain opportunities. They are doing so for business reasons and are reaping the rewards.



CrewCollab, a tablet based solution, provides cabin crew with complete passenger information, enabling them to provide better service and enriched customer experience. The solution also enhances crew productivity and enables them to stay connected with their peers and the larger organization.