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IT Service Management


TCS’ comprehensive ITSM Services leverage end to end service delivery models for the effective management of IT infrastructure.

The TCS Advantage | Solutions We Provide | Benefits | Download Brochure

The TCS Advantage

Partnering with TCS gives you the ability to proactively manage IT services, leading to a stable IT environment.

You further gain from the following:

  • Innovative, business aligned solutions: We custom design your overall service management program in alignment with standard industry frameworks and your organizational objectives
  • ITSM roadmap Our dedicated ITSM Centre of Excellence (CoE) brings together extensive  experience from across TCS to define the ITSM strategy and roadmap for implementation, as well as design the overall service management program
  • Reusable artifacts and frameworks: Our reusable process designs, checklists, and templates enable faster implementation
  • Proven delivery enablement models and methodologies: Our standardized deployment models for service management improve agility

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Solutions We Offer

Our ITSM services encompass:

  • Consulting: Enables strategic ITSM initiatives through business integration planning, benchmarking, and assessment services based on ISO 20000 and ITIL best practices
  • Service transition and standardization: Includes requirement analysis, design, development and implementation of ITIL V3 compliant processes and a tools platform with clear ownership and accountability
  • Service assurance and transformation: Encompasses a process sustenance model and quality assurance framework including transformational initiatives
  • Service management integration: Establishes a robust service management integrator framework to monitor and track SLA, process and security compliance. It facilitates building and sustaining a robust Enterprise Service Management (ESM) tools platform to support multi-tenancy models
  • Customer experience management: Involves the application of a scientific approach to understand customer expectations and bridge the gap between quality of service and experience

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  • Optimized operations: Ensure the stability and predictability of IT services With reliable and consistent performance, reduce service downtime and the total cost of ownership (TCO)
  • Enhanced productivity: Improve end-user experience and productivity with powerful self-help features, and automated and integrated service catalogs
  • Sustained service improvements and governance: Establish a culture of continuous service improvements by leveraging methodologies such as Lean and Six Sigma. Enable standardized and holistic IT governance using frameworks such as COBIT 
  • Improved operational transparency: Effectively manage IT operations and services through a transparent and consistent platform for managing IT services across suppliers, business units and geographies

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Download Brochure (PDF, 835 KB)

Press Releases

Independent Research Firm Cites TCS as a Leader in Global IT Infrastructure Outsourcing Report

Forrester, an independent research firm, cited TCS as a Leader in its March 11, 2011 report titled “The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2011”.


IT Infrastructure Services

Learn how TCS’ in-depth industry knowledge and technical expertise helps you harness the best out of your IT investments by creating a “business effective” IT infrastructure that’s not only reliable but also future-proof.