NEXT STEPS

From aligning your IT with your business needs to an end-to-end strategy for transforming your enterprise, TCS has the world-class experience and expertise that you need. Contact a consultant today.

Email TCS:

TCS’ Global Alliance with Avaya

 

Avaya

 

 TCS has partnered with Avaya since 2010 to provide infrastructure support services to customers. Avaya’s industry-leading solutions enable superior customer and team engagement across multiple channels and devices, resulting in better customer experience, increased productivity, and enhanced financial performance.

 

The TCS Advantage

The TCS–Avaya alliance offers comprehensive contact center and IVR solutions, backed by  patented design and management tools, network operations, and technical support centers worldwide. Leveraging Avaya’s technological experience in contact centers, TCS offers the best collaboration experience, regardless of the devices, locations, or media enterprises choose.

TCS-Avaya Solutions

TCS and Avaya offer joint solutions for business collaboration and unified communications, mainly relating to contact centers and IVR. Currently, the alliance is primarily focused on formulating go-to-market strategies for the banking and financial services (BFS) and retail industries. TCS is provides support services for various Avaya technologies, such as:

  • Avaya Aura Platform: The Avaya Aura Platform supports a suite of products that enables delivery of advanced unified communications and contact center solutions.
  • Scopia: Scopia is a series of unified communications products that provide web conferencing, video conferencing, and more such functionalities.
  • Avaya Aura Performance Center: This is a unified and end-to-end reporting and analytics platform.
  • Avaya IP Office: Avaya IP Office is a simple, scalable collaboration platform for voice solutions.
  • Avaya Aura Contact Center: Contact Center is a- single interface for managing all customer interactions

“Avaya and Tata Consultancy Services have a shared vision for creating a digitally engaged customer experience. Our joint solutions enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.”
 - Priyadarshi Mahopatra, Avaya MD, India and SAARC

About the Partner

Avaya’s industry-leading solutions enable superior customer and team engagement across multiple channels and devices, resulting in better customer experience, increased productivity, and enhanced financial performance. Its world-class contact center and unified communication technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage.

Know more about Avaya