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TCS’ Global Alliance with Genesys

 

Genesys

The TCS - Genesys global partnership focuses on building competency within TCS for the banking and financial services (BFS) and retail industries, and exploring opportunities to create contact center solutions that harness Genesys’ technological expertise. The TCS–Genesys alliance enables you to efficiently manage interactions and improve customer satisfaction.

The TCS Advantage

Our global systems integration (SI) partnership with Genesys enables us to leverage its technology experience to offer you superior services through:

  • Multi-vendor environment: You benefit from TCS’ service guarantee and Genesys’ technical expertise and support. 
  • Quality contact center solutions: Our contact center offerings, driven by innovations from Genesys, help you deploy a modern contact center with optimized performance.


TCS - Genesys Solutions

The TCS–Genesys alliance utilizes our industry-wide presence to offer comprehensive contact center solutions with delivery assurance. We offer the following in collaboration with Genesys:

Genesys
  • Implementation and maintenance services that ensure efficient operations at your contact center.

  • Support for various technologies, such as Genesys Framework, IRD, CCPulse, SCI, CME, Genesys Platform SDK, among others.

With the next generation of the Genesys Customer Experience Platform, companies can rapidly implement, orchestrate, monitor and tune redesigned omnichannel customer journeys.

 “Since 2006, the Genesys and TCS partnership has enabled major businesses such as Tata Sky or Bajaj Finance to modernize their contact center operations, while significantly alleviating operational expenditure associated with running these front line operations. End users are enjoying better customer experiences as a result—it’s a win-win equation between us, our partner, the client, and the end-user.”
 - Bruce Eidsvik, SVP and Managing Director, APAC, for Genesys

About the Partner

Genesys is the market leader in omni-channel customer experience and contact center solutions, hosted on the cloud or on-premises. The Genesys Customer Experience platform ensures consistent customer journeys across all touchpoints, channels, and interactions to turn customers into brand advocates. The platform enables Genesys’ solutions to align customer experiences with the perceived values they deliver—greater loyalty to the brand and higher revenue to the business. Over 4,500 customers in 80 countries trust Genesys to orchestrate more than 100 million digital and voice interactions each day.

Know more about Genesys