As the enterprise cloud company, ServiceNow provides a service model that defines, structures and automates the flow of work, removing email and spreadsheets from the process to streamline the delivery of services. And nearly everything can be delivered ‘as a service’ in ServiceNow. A system where people, across the enterprise, engage to get work done. To rapidly create new services, deliver the services at record pace, and more importantly – manage the services.
Service management is a discipline for the entire enterprise. With roots in IT, the ServiceNow service management solutions address all the service domains of modern enterprises including human resources, facilities, and finance. IT started it for themselves, then went on to prove it is possible to apply service management to use cases outside of IT. And by doing so, successfully deliver a modern service experience.
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