TCS' Global Network Delivery Model™ is the engine that allows us to provide reliable, scalable and cost effective delivery of services and solutions. This time-tested model has enabled us to achieve client satisfaction ratings of 89% for meeting quality expectations and an average budget variation on projects of just 3% -- both figures far better than industry norms.
TCS' Global Network Delivery Model™ enables our clients to:
- Choose a sourcing strategy best suited to their most important business considerations, e.g., cost optimization, cultural alignment, location proximity, language capabilities or risk-mitigation.
- Be assured of the highest quality of service delivery regardless of the mix of services, technologies, and locations.
- Lower the Total Cost of Ownership (TCO) of Information Technology by managing different service streams -- such as Consulting, IT Services, IT Infrastructure Services, etc. -- through a unified delivery framework.
All of TCS' processes and infrastructure have been developed from the ground up -- as opposed to being cobbled together over time. The Global Network Delivery Model™ consists of 3 integrated components:
- Global Workforce
- Highly effective and scalable talent management - recruiting, staffing, training and retention
- Integrated Processes
- CMMI Level 5 quality processes
- World-class security procedures
- Project Management processes and tools (iQMS, etc.)
- Multi-Tiered Infrastructure
- Multi-continent and interconnected global development center network (local, regional, global model) to allow for better risk management and follow-the-sun coverage
- State of the art and redundant telecommunications network
- Global collaboration tools