Business Process Services

Analytics in Energy, Resource & Utilities

With fast depleting resources and increasing demand, companies in the Energy, Resources and Utilities industry are under tremendous pressure to sustain growth. The industry is fighting against odds such as rising costs, increasing demand and customer expectations, and stringent risk, regulatory and environmental requirements.

TCS conducts in-depth analysis of operations, customer and market data (structured and unstructured) to help you explore new growth opportunities and operating efficiencies by closely analyzing trends, challenges, opportunities in the ERU industry.

The TCS Advantage

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Solutions We Offer

  • Customer Analytics: We provide 360 degree analysis of customer data and smart meter analytics to help you improve customer service metrics, develop targeted communication and improve overall engagement thereby reducing churn, improving loyalty and increasing customer lifetime value.
  • Supply Chain Analytics: Our econometric and other analytical models help in improving forecast, optimizing distribution, analyzing maintenance scheduling and cost, and planning logistics which in turn translates into optimal sourcing, increased savings and efficient usage of energy to reduce carbon footprint.
  • Risk Analytics: It enables you to mitigate financial and operations risk by predicting equipment failure, managing price fluctuations, forecasting debt, preventing leakage, reducing outage risk, handling the change to renewable sources while ensuring regulatory compliance.

Benefits

Our advanced analytical models provide the complete picture of your everyday operations to help you manage risk proactively, reduce cost, improve supply chain efficiency, maximize sales opportunity and provide excellent customer experience. Enjoy benefits like:

  • 50% saving through accelerated follow-up on high risk accounts identified using propensity to score models
  • Reduction in inaccurate billing by deploying to advanced bill verification and incident reporting models
  • Improvement in forecast accuracy for energy consumption enabling optimum sourcing strategy 
  • Detailed analysis of energy consumption data to identify opportunities to make savings

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