The TCS Advantage
ValueBPS™: Our ValueBPS™ approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).
Industry Domain Expertise: Our large talent pool is proficient in billing systems and applications such as Kenan, Arbor, Oracle, Convergys, SingleView and Amdocs enabling us to deliver seamless billing operations.
BPaaS/Platforms: Our cloud hosted OSS/BSS (HOBS) solution enables enhanced bill plan rollout and operational efficiency. Pre-configured solutions and applications help in reducing time to market, while scalable infrastructure increases agility.
Solutions We Offer
TCS’ Billing and Revenue Assurance Services is based on the enhanced Telecom Operations Map (eTOM) framework.
We offer the following services:
- Bill Plan Configuration and Testing
- Call Detail Record (CDR) Processing and Rate Administration
- Bill Audit and Fallout
- Bill Preparation and Invoicing
- Bill Inquiry Handling
- Collections, Customer Accounting and Dunning
- Revenue Assurance
We help you reduce errors through post-bill quality analysis to improve customer satisfaction and net promoter score (NPS). Leveraging our solutions can help you achieve:
Over 75% reduction in total cost of ownership
Over 75% reduction in turnaround time for account loading
Up to 80% reduction in lead time for bill generation
Over 45% increase in collections