Billing and Revenue Assurance Services

Globally, communication service providers (CSPs) are dealing with market changes, led by increasing customer demand for personalized and on-time service. In turn, CSPs are introducing hyper customized tariff plans to improve customer loyalty. This, along with adoption of new technologies such as Long-Term Evolution (LTE) makes Billing and Revenue Assurance systems critical in delivering superior financial performance. CSPs also seek improvement in billing accuracy, quick operationalization of billing plans and enhanced efficiency in the revenue recovery process to plug revenue leakages.

TCS’ Billing and Revenue Assurance Services simplifies your business processes to reduce bill generation turnaround time (TAT) and improve billing accuracy. Backed by our ValueBPS approach, we enable quick launch of new bill plans to capitalize on market opportunities and increase revenue growth. We also offer configuration and testing services that include allocating, implementing, configuring, activating, and testing billing plans to minimize revenue leakage.

The TCS Advantage

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Industry Domain Expertise: Our large talent pool is proficient in billing systems and applications such as Kenan, Arbor, Oracle, Convergys, SingleView and Amdocs enabling us to deliver seamless billing operations.

BPaaS/Platforms: Our cloud hosted OSS/BSS (HOBS) solution enables enhanced bill plan rollout and operational efficiency. Pre-configured solutions and applications help in reducing time to market, while scalable infrastructure increases agility.

Solutions We Offer

TCS’ Billing and Revenue Assurance Services is based on the enhanced Telecom Operations Map (eTOM) framework.

We offer the following services:

  • Bill Plan Configuration and Testing
  • Call Detail Record (CDR) Processing and Rate Administration
  • Bill Audit and Fallout
  • Bill Preparation and Invoicing
  • Bill Inquiry Handling
  • Collections, Customer Accounting and Dunning
  • Revenue Assurance 

Benefits 

We help you reduce errors through post-bill quality analysis to improve customer satisfaction and net promoter score (NPS). Leveraging our solutions can help you achieve: 

  • Over 75% reduction in total cost of ownership
  • Over 75% reduction in turnaround time for account loading
  • Up to 80% reduction in lead time for bill generation
  • Over 45% increase in collections

Reach Us.

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