Claims Administration Services

Insurers face the challenges of increasing demand for faster claims processing, fluctuating volumes, escalating operating costs, and rise in fraudulent claims. They can combat these challenges through efficient claims processing.

TCS' Claims Administration Services deliver expert claims processing with industry leading technology, and leverage a vast pool of domain experts. We help insurers improve the accuracy and timeliness of claims, reduce frauds, enhance customer experience, improve subrogation recovery, and optimize operational costs.

The TCS Advantage

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Industry Domain Expertise: We have strong domain expertise in claims administration across property and casualty insurance, life and annuity, and retirement services.

BPaaS Platforms: TCS BαNCS is an end to end suite of solutions for banks, capital market firms, insurance companies and diversified financial institutions. Each solution in the TCS BαNCS family is scalable and robust and fully integrates with existing business models, enterprise infrastructure and technology architecture.

Delivery Excellence: Our Global Network Delivery Model (GNDM) is equipped to handle over one million claim settlements annually, from its delivery centers located across the globe.

Solutions We Offer

Our services include:

  • Claims Notifications
  • Claims Follow-up
  • Nursing Home Benefits
  • Payout or Settlement Management
  • Claims Correspondence
  • Subrogation Services
  • Claims Analytics

Benefits

Key benefits we deliver include:

  • Up to 50% reduction in turnaround time through process standardization.
  • Up to 35% reduction in not-in-good-order (NIGO) applications through LEAN improvement projects.
  • Up to 10% year-on-year operational cost savings through continuous process improvements.

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