Business Process Services

Commercial Banking Solutions

Increasingly, financial institutions need to meet evolving regulatory and compliance requirements.Net banking and mobile banking technologies are challenging the traditional methods of effecting payments. Bank Payment Obligation is also emerging as an alternative for trade settlements, compelling banks to have both paper-based document processing mechanisms as well as electronic data exchange systems. Robust credit evaluation and underwriting processes in the lending business are needed to build and maintain a healthy loan book. These rapid changes in the industry are prompting banks to reduce operational costs by streamlining and consolidating processes.

Partnering with TCS enables you to avail end-to-end services across payments, trade, and lending. Our experience of local payment mechanisms and clearing systems enables faster turnaround of processes coupled with high standards of delivery services. We support you in launching new and scalable products and services, which help you gain market share and improve revenues. We also provide platform consolidation, automation, analytics and customized reports to enhance customer service.

You can leverage our domain expertise to adhere to regulatory changes and improve enterprise-wide risk management. Our best-in-class business continuity management system enables organizations to react to and recover from business disruptions efficiently.

The TCS Advantage

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Domain Expertise: We have nearly two decades of global experience across over 80 processes. Our process know-how ranges across over 130 client technology and industry-wide platforms. Our team of experienced professionals is trained to comply with various industry audits such as FATCA, Dodd Frank, Prudential Regulation Authority (PRA), the Financial Conduct Authority (FCA) and Office of the Comptroller of the Currency – United States (OCC - US), effectively ensuring compliance of your processes.

Analytics and Insights: Our advanced analytics help you generate insights to ensure effective business planning, regulatory change implementation, cross-selling, product launch, as well as resolve client issues. This is achieved through volume analysis, billing analysis, revenue leakage analysis and country-product capability analysis.

Business Process as a Service (BPaaS)TCS BaNCS platform provides a range of core banking solutions. As it is centralized and has an STP-oriented processing solution, it enables banks to process higher volumes at lower costs. The platform allows end-to-end transaction processing and interfaces with external infrastructure and third party software. TCS BaNCS has rich features on queries, resulting in easy generation of customized reports.

Delivery Excellence: We have processed 360 million transactions, amounting to USD 6.3 trillion, annually with quality levels of 99.9%.

Solutions We Offer

Our comprehensive suite of services includes:

Payment Services
We provide payment services for corporates, individuals, and financial institutions with centers of excellence focused on fund transfers, fraud investigations, account services, and liquidity management. Some of our key services include lockbox management, remittances, liquidity management, financial messaging, pension and dividend payments and billing and reporting.

Trade Finance Services
Our services span trade finance functions across imports, exports, guarantees, loans, and receivables financing for both traditional and open account trading. We provide analytics, fraud management, controls, and risk management services ranging from origination to transaction processing, customer service, customized reports and reconciliation.

Commercial Lending
We provide origination and lending services for corporate and institutional clients. Some of our key processes include loan application processing, credit evaluation and underwriting and collateral evaluation statement processing.


  • Up to 30% reduction in turnaround time (TAT) through implementation of a customized workflow tool, and over 30% improvement in TAT for trade processing
  • Up to 70% reduction in non-STP volumes of payment messages through analysis and consumer awareness programs
  • Up to 99% accuracy and up to 50% higher improvement in financial spreading through IT-BPS synergy
  • Up to 10% increase in productivity delivered year-on-year through lean and six sigma improvements

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