Business Process Services

Consumer Banking Services

Banks need to be able to adapt to current and upcoming regulations and also cater to their customers’ expectation of non-disruptive banking. Adopting innovative technologies and harnessing the power of analytics is needed to enhance customer experience while focusing on product innovation and revenue growth.

TCS' Consumer Banking services helps you meet regulatory requirements, adapt to changing technologies and launch new products in lesser time, while keeping costs' low and boosting your profitability.

The TCS Advantage

Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Solutions We Offer

We manage core business operations including Originations, Customer Service, Default Management, Wealth Management and Accounting & Interchange Settlements for the following Consumer Banking Services:

We also provide the following Analytics services:


Key benefits we deliver include:

  • Up to 50% reductions in incoming funds transfer cycle and up to 75% in standing instructions through our STP and automation solutions for Payment Services   
  • Over 50% reduction in unit processing cost was delivered through global consolidation and process-technology alignment for Cards Services
  • 100% compliance in timeliness and volumes to meet regulations such as FSA, etc. 
  • Unique flexible capacity model during demand fluctuations and interest rate swings for mortgage services
  • Set up green-field retail operations to enable banks to introduce new products and services, resulting in a faster time-to-market

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