Insurers need to meet increasing demands for personalized service while conforming to strict regulatory guidelines and managing volume volatility. This calls for high process efficiency to achieve customer retention and profitability. Insurers also must reduce the number of ‘not in good order’ (NIGO) applications caused due to inaccurate or incomplete information, which can lead to increased response times and operational costs.
TCS Disbursement Services transform business processes to improve customer retention and reduce operational costs. We help improve customer experience through automation, which increases accuracy, speeds up disbursements, and reduces the number of NIGO applications in processes such as consumer eligibility, residual payouts, and withdrawals.