Business Process Services

Enrollment Services

With growing demand for faster and more efficient service, insurers need to focus on enhancing the customer experience. Focusing on business processes is an imperative to enhance revenues and improve flexibility and agility in a constantly evolving, regulated, and competitive market.

TCS offers end-to-end Enrollment Services simplify the onboarding process so you can offer your customers a better experience, while optimizing your operational costs. Automation helps reduce the cycle time and improve accuracy.

The TCS Advantage

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Industry Domain Expertise: Our large pool of insurance industry experts is supported by an ASPPA RPF1 certified supervisory team.

Analytics and Insights: Use customer data based insights to reduce the number of Not In Good Order (NIGO) applications, and advanced analytics to support effective business planning and regulatory change implementation. We also facilitate detailed analysis of volume, billing, revenue leakage, and country and product-specific capabilities.

Solutions We Offer

Our Enrollment Services support and enhance your customer on-boarding activities and involve receiving, reviewing, interpreting and entering customer data. Our services also include updating of demographic, deferral, and allocation changes.


Key benefits we deliver include:
  • Over 30% improvement in volume handling capacity
  • Up to 15% reduction in operational costs through automation
  • Process streamlining to reduce the number of NIGO applications

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