Hospitality Services

The hospitality industry is facing several challenges that affect profitability and competitiveness. Changing workforce conditions, escalating operational costs, and emerging technologies are affecting the industry. Additionally, attracting customers and responding to their demands for personalized services is a high priority, hospitality providers seek to address, through initiatives focused on sustainability and loyalty management.
TCS helps you reimagine your business models, products and services, customer segments, and service channels. Our Hospitality Services drive business growth and profitability while improving customer satisfaction by deploying industry best practices and the latest technologies.

The TCS Advantage

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Industry Domain Expertise: We have vast experience in delivering business process services to the hospitality industry. Backed by our Innovation Labs and Centers of Excellence, we deliver value through innovative solutions and sophisticated technology for clients across the globe.

Delivery Excellence: We employ a robust delivery model which ensures operational excellence, increased productivity and improved efficiency. Our large industry ready talent pool gives us the ability to quickly scale to meet business requirements.

Solutions We Offer

TCS’ comprehensive set of services for the hospitality industry encompass all activities including Customer Reservations, Travel Consultancy, Loyalty Operations, Feedback Management, Content Management, and Customer Profiling.

We also provide enterprise services for activities in Finance and Accounting, Content Management, Human Resources Management, Supply Chain Management, and Customer Experience Management.


Key benefits we deliver include:

  • We help optimize operational costs through consolidation of global operations
  • Our services reduce risks through clearly defined and reported performance benchmarks

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