Business Process Services

Industry-specific Services

As enterprises seek agility to respond to challenging macro-economic environments, demand shifts and evolving regulations, they seek a partner who understands their business requirements as well as they do. As enterprises address the challenge of balancing the needs of a recessionary economy against those of preparing for the future, they need to build strategic partnerships with those who can deliver “value creating” Cost of Goods Sold (COGS) functions and deliver insights that help them make better decisions. TCS, with its deep industry domain knowledge, helps you manage and execute not only the traditional SG&A functions but also the COGS functions, thereby generating additional revenue.

Client Testimonial: Allianz Life Insurance Company of North America
In this video, Cathy Mahone, Senior Vice President of Enterprise Operations for Allianz, highlights the financial and customer service benefits realized by off-shoring over 287 processes.


The TCS Advantage

Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

TCS has invested significantly in building its industry domain expertise essential to deliver industry-specific processes. Our team of specialists includes bankers, pharmacists, doctors and actuaries. We provide core industry specific services such as loan processing, ‘know your customer’ (KYC) services for banks, loan processing or insurance underwriting services for insurers, services such as pharmacovigilance and clinical data management for pharmaceuticals, and planogramming for retail companies.

TCS’ ability to deliver industry-specific processes helps customers to improve their top-line by supporting new market entry or greenfield ventures, improved time to market, delivery of improved products and enhanced customer experience, while reducing total cost of operations.

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