The TCS Advantage
ValueBPS™: Our ValueBPS™ approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).
Industry Domain Expertise: We have a large talent pool of Utilities’ Meter to Cash experts. We support multiple platforms such as SAP, Oracle ERPs and Windows Dynamics.
Analytics and Insights: Our meter data analytics provides specific business insights into consumption, leakage and thefts to help manage energy efficiency.
Our predictive analytics models help improve energy demand forecasts and better manage and plan for customer demand. We help you unlock the true potential of your smart metering program by providing insights into consumer behavior, consumer demands and identifying unbilled revenue through data analytics.
Delivery Excellence: We serve large utility clients across the globe through our Global Network Delivery Model (GNDM™) supporting over 20 M consumers per year for billing. We process over 40 MM transactions annually with over 2.5 MM transactions in meter data validation and over 5.5 MM connects per year.
Solutions We Offer
TCS’ Meter to Cash Services helps reduce cost and time to serve, provides timely and accurate billing, enhances customer experience and promotes important customer centric initiatives such as energy efficiency and demand response.
We provide the following services through our Meter to Cash offering:
Key benefits we deliver include:
- Up to 80% reduction in transaction time through process automation
- Up to 50% reduction in unbilled revenues through proactive management of billing exceptions
- Over 40% reduction in customer complaints through process improvements
- Up to 15% reduction in operational cost
- Increased Net Promoter Score (NPS) and customer satisfaction by reducing billing backlog and time to serve