Business Process Services

Plan Management Services

TCS' Plan Management Services accelerate new plan launches and modifications to existing plans to enhance customer experience and improve time-to-market. We enable insurers to standardize both new plan setups and maintenance of existing plans. By simplifying your business processes, we improve the speed and accuracy of services to deliver better business outcomes.

Insurers are increasingly investing in product and service innovations in order to enhance customer experience, achieve sustainable growth and maintain a competitive advantage. This makes it imperative to accurately process or modify insurance plans.

The TCS Advantage

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Industry Domain Expertise: Our large pool of insurance specialists, supported by an ASPPA RPF1 certified supervisory team, has deep-domain expertise in plan management services.

BPaaS/Platforms: TCS BαNCS is an end to end suite of solutions for banks, capital market firms, insurance companies and diversified financial institutions. Each solution in the TCS BαNCS family is scalable and robust and fully integrates with existing business models, enterprise infrastructure, and technology architecture.

Solutions We Offer

Our Services include:

  • Plan Setup
    • Employer Setup
    • Eligibility, Vesting, and Loans
    • Investment Addition
    • Contribution or Allocation Setup
  • Plan Maintenance
    • Profile Changes
    • Change of Investments
    • Plan Feature Changes
  • Plan Termination


  • Up to 50% reduction in turnaround time through process improvements
  • Over 70% reduction in processing time through automation

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