Retail Banking Services

Increasing proliferation of digital channels and evolving customer preferences – the two key factors influencing banking trends, have necessitated retail banks to rethink their business strategy. Transforming their business processes to take advantage of these trends can help retail banks deliver differentiated products, and faster and more efficient services. Thus, helping them stay relevant by enhancing customer’s experience, and improving market competitiveness.

Tata Consultancy Services’ (TCS’) Retail Banking Services enable you to effectively meet the changing market demands. Our understanding of the retail banking industry combined with our expertise in business process simplification helps improve process efficiencies, reduce costs and time-to-market – resulting in superior customer experience. We have vast experience in helping clients deliver better business outcomes by leveraging the Digital Five Forces of Mobility and Pervasive Computing, Cloud, Big Data, Artificial Intelligence and Robotics, and Social Media.

The TCS Advantage

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Industry Domain Expertise: Our large talent pool of domain experts have in-depth expertise in providing end-to-end retail banking services encompassing core banking operations, policies and regulations, and platform solutions.

BPaaS/Platforms: TCS BαNCS is an end to end suite of solutions for banks, capital market firms, insurance companies and diversified financial institutions. Each solution in the TCS BαNCS family is scalable and robust and fully integrates with existing business models, enterprise infrastructure and technology architecture.

Robotic Process Automation (RPA): Our suite of over 50 RPA components addresses all possible business process scenarios.  RPA ensures increased productivity and 100 percent accuracy, by eliminating human intervention.

Solutions We Offer

TCS's wide range of Retail Banking Services span Originations, Servicing, Payments, and Personal and Private Banking. We also provide enterprise services such as Finance and Accounting, Supply Chain Management and Customer Experience Management.


Key benefits we deliver include:

  • Up to 30% improvement in productivity through automation
  • Up to 35% reduction in operational costs through right shoring and business process simplification
  • Up to 30% improvement in productivity through process benchmarking and domain-led consulting

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