An effective online presence requires significant technical integration between front-end order-capturing systems and core back-office processes. Streamlined ordering and fulfillment processes help standardize your cross-channel presence – a challenge many retailers face today. Managing retail goods online requires accurate and frequent updating of data points, which retailers’ data forms do not always support. Retailers also need to adopt a unique digital marketing strategy and gain insight into consumer behavior and seasonal trends. Product information available through product categorization, on-boarding and assortment creation is also critical.
With our experience in developing order management systems, we help you streamline your order processing and fulfillment processes. Consequently, you can identify and analyze trends and patterns to improve the effectiveness of your website, especially during new campaigns. Our seasonal and volume planning helps you understand customer behavior and seasonal trends, providing inputs for your inventory and sales campaigns. With easy access to product information through effective product categorization, on-boarding, and assortment creation, your customers get a seamless buying experience.
Our online SLA monitoring and escalation tools help you track service delivery, resulting in real-time process monitoring, early warning indications, critical error feedback, and above all, transparency. You can manage all your processes using our category management expertise and digital consumer focused e-commerce platform. Our offering also integrates online data with traditional brick-and-mortar channels for maximum operational efficiency.