Business Process Services

Robotic Process Automation

The rapidly changing and unpredictable macro-environment has significantly increased the complexity of doing business. Enterprises are increasingly dependent on their Business Process Services (BPS) partner to simplify and transform their business processes and to make them efficient and effective. Though the BPS industry was originally conceived to manually execute processes where the implemented technology could not do straight through processing (STP).

Enterprises and their BPS partners have over the years, continued to invest in evolving technology to drive STP. Nevertheless, the investment and change management appetite of enterprises has resulted in limitations within the implemented technology and lacunae that requires significant human involvement.

Manufacturing and goods intensive sectors have been leveraging Robotics to improve efficiency and effectiveness in such scenarios for decades. However, the relatively greater need for decision making flexibility and scalability has limited its deployment in the data processing environment. It’s only now that the exponential growth in processing power and its reducing cost has made Robotic Automation viable for large scale deployment in business process services. TCS’ Robotic Automation improves business efficiency and effectiveness by emulating and automating human actions.




Tata Consultancy Services’ (TCS') Robotic Process Automation (RPA) Services help reduce the turnaround time for various workflows, resulting in superior agility and higher operational efficiency.

The TCS Advantage

TCS’ ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Solutions We Offer

The solution implements software robots to process business transactions by emulating human actions. TCS’ approach to Robotic Automation can be summarized in the following tenets:

  • Non-intrusive: There is no change made to the underlying technology systems and the processes.
  • Non-personal: The software emulates human actions, but is not bound to any given individual’s presence.
  • Componentized: It consists of a suite of 50+ robot components, each addressing select activity patterns that are:
    • Executing arms: They are the automation components such as OCR/ICR, document and image parsers, macros and scripts, record and replay tools, data security that can be orchestrated to execute the process.
    • Thinking and Self Learning Brain: This component coordinates and monitors the arms, learns to build knowledge base to expand coverage.
    • Cross-Functional: TCS’ robots can be deployed across a variety of business processes, technologies, and lifecycles.

Information Extraction: Reading various physical and electronic documents; extracting relevant information and translating the same into appropriate formats; feeding data into enterprise systems.
Document Formatting: Understanding branding and layout guidelines for business documents; automating standardization of content branding and formatting.
Data Management: Aggregating data from ERPs and other enterprise systems; consolidating and repackaging the same to make it ready to use for business users.
Work Allocation: Assigning work to robotic systems based on the latter’s skills and availability; tracking robots’ output and publishing dashboards for performance tracking.


Key benefits we deliver include:
  • 100% Accuracy and Compliance 
  • Up to 90% reduction in cycle time and manual effort
  • At least 30% efficiencies in ‘Run The Business’ (RTB) costs
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