Service Management

Increased competition is pushing communication service providers (CSPs) to continually invest in customer centric products and services to achieve growth and sustain profitability.

We offer a comprehensive Service Management portfolio that includes provisioning, configuration, service quality management and problem management. Our offering empowers CSPs to provide best-in-class customer service and reduced provisioning time through accurate and timely services.

The TCS Advantage

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Industry Domain Expertise: Our strong pool of Cisco Certified Network Associates (CCNA), Cisco Certified Network Professionals (CCNP), Cisco Certified Internetwork Professionals (CCIP) and Cisco Certified Internetwork Experts (CCIE) offer insights and domain knowledge across various service related issues.

BPaaS platforms: Our cloud hosted OSS/BSS (HOBS) solution enables enhanced service rollout and operational efficiency. Pre-configured solutions and applications help in reducing time to market, while scalable infrastructure increases agility.

Solutions We Offer

We offer the following services:

  • Service Provisioning
  • Service Activation
  • Service Quality Management
  • Service Problem Management
  • Field Engineer Support
  • Service De-provisioning

Our sub offering covers Network Topology Design, Network Synthesis, Active/Passive Network infra data, Service Performance Assurance.

Benefits

Our solution services enables CSPs to:

  • Reduce provisioning cycle time by 80% for voice and data connections
  • Reduce order fall out errors by over 80%, resulting in improved customer acquisition and revenue growth
  • Reduce in-flight orders by up to 30%
  • Reduce activation cycle time by over 30%
  • Improve CSAT scores by up to 25%

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