Servicing

Banks and financial institutions face pressure to provide superior customer experience, ensure compliance with stringent regulations, and reduce operating costs. Fluctuating volumes and disparate processes act as roadblocks in achieving these strategic goals.

TCS’ Servicing offering helps banks and financial institutions improve business process efficiency and enhance customer’s experience. We leverage our expertise in automation and technology to reduce cycle time across channels, manage volume volatility, and deliver cost optimization. Our knowledge of global standards ensures compliance with stringent regulatory requirements.

The TCS Advantage

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Industry Domain Expertise: Our experience in servicing leading global banks, as well as our large talent pool of Retail Banking, Cards and Mortgage specialists, enables us to support the complete life cycle of consumer banking functions.

BPaaS/Platforms: TCS BαNCS is an end to end suite of solutions for banks, capital market firms, insurance companies and diversified financial institutions. Each solution in the TCS BαNCS family is scalable and robust and fully integrates with existing business models, enterprise infrastructure and technology architecture.

Analytics and Insights: We employ predictive analytics, decision sciences, portfolio analysis and reporting, data management, risk analytics, marketing analytics, operations analytics, and quality assurance to provide actionable insights to our customers.

Delivery Excellence: We leverage our Global Network Delivery Model (GNDM™) to process over 40 million transactions annually from over 10 global delivery centers, enabling business continuity and faster turnaround time.

Solutions We Offer

Our Servicing offering includes:

  • Account/Product Maintenance
  • Statement Processing
  • Payment Processing and Reconciliation
  • Customer Service across Voice, Chat and Social Media
  • Customer Correspondence
  • Additional Account setup
  • Investigations and Resolutions
  • Chargeback and Disputes Management
  • Fraud Management
  • Complaints Management
  • Research Service
  • Investor Reporting
  • Regulatory Reporting
  • Account Closure/Lien Release
  • Claims Management
  • Litigation Management
  • Issuances
  • Probate/Estate Process

Benefits

Key benefits we deliver include:

  • Enhanced customer experience by reducing customer communication turnaround time by over 90%
  • Over 30% reduction in processing time across back office processes
  • Over 25% improvement in customer satisfaction scores
  • Over 50% improvement in same day customer credits

Reach Us.

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