Business Process Services

Payments Services

Consumers are increasingly adopting technology such as mobile banking, contactless payments, and social media payments for conducting banking and payment transactions. This is resulting in increased security threats to financial services organizations. Additionally, there is mounting pressure for industry players to stay abreast of dynamic regulations and ensure compliance. There is also an increased need for migrating to global platforms and electronic payment services to enhance efficiency.

Tata Consultancy Services (TCS) Payments Services provides end-to-end assistance in consolidating and streamlining payment operations across the payments value chain ranging from initiation, transaction processing, and investigations to extended services.

The TCS Advantage

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Our services provide the requisite flexibility for managing dynamic market changes and compliance with all industry regulations including the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) in the UK, and the Office of the Comptroller of the Currency (OCC) in the US.

Industry Domain Expertise: We have over 20 years of experience across 46 countries and 60 domain intensive processes that include account services, payment processing, regulatory screening, investigations, and reconciliation.

Analytics and Insights: Actionable insights enable you to achieve effective business planning, regulatory change implementation, and proactive resolution of client issues through volume analysis, billing analysis, revenue leakage analysis, etc.

BPaaS Platform: Our BaNCS platform can be integrated with external infrastructure, internal third-party software, and customer servicing channels.

Delivery Excellence: We process nearly 300 million transactions annually with over 99.9 percent conformance across cash products.

Solutions We Offer

TCS Payments Services include onboarding of your customers, funds transfer, pension and mass payments, clearing and bills, treasury, charges, financial message monitoring, liquidity and receivables management, reconciliation and investigations. The analytics and insights solution help you increase revenue through float analysis, revenue leakage control, and new product launch along with product pricing analysis.


We have averted fraudulent attempts worth over USD 15 billion for one of our clients by incorporating our red flag checklist, and exercising due diligence on exceptional patterns while processing.

Key benefits we deliver include:

  • Up to 99% reduction in FATF non-compliant cases
  • Up to 70% reduction in non-STP volumes
  • Up to 40% reduction in billing through the right staffing approach of appropriately deploying skilled resources
  • Up to 30% increase in revenue through analysis and process improvements
  • Up to 30% reduction in turnaround time through to automation

Reach Us.