Travel, Transportation, and Hospitality Services

Volatile fuel costs, demanding customers, slow trade growth, economic uncertainties, and an increasingly competitive landscape are the new realities in the travel, transportation, and hospitality industry. Improving operational efficiencies can help enterprises combat these challenges and enhance their customers experience, optimize costs, and maintain profitability.

TCS’ focused offering for the travel, transportation, and hospitality industry helps you improve customer loyalty through an enhanced customer experience, while optimizing operational costs and driving profitability. Streamline your business processes to transform your operations and consistently exceed service quality expectations. We provide valuable business insights and implement industry best practices to help you capture customer mindshare and improve your competitiveness.


Client Testimonial: Hawaiian Airlines
In this video, Shannon Okinaka, CFO, Hawaiian Airlines, talks about how their partnership with TCS helped transform their airline revenue accounting processes.


The TCS Advantage

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Industry Domain Expertise: We have vast experience in delivering business process services to the travel, transportation, and hospitality industry. Our experts are certified in industry standards and have global regulatory knowledge for various industries.

Delivery Excellence: Our robust delivery model ensures operational excellence, increased productivity, and improved efficiency. We leverage our Global Network Delivery Model (GNDM™) to provide 24x7 support for clients across geographies.

Solutions We Offer

We are one of the pioneers in providing Business Process Services to the airlines industry. We deliver integrated IT-BPS services for travel, transportation, and hospitality businesses across the globe. We also offer enterprise services, as well as analytics and insights that inform your decision making. Our industry specific services include:


  • Companies in the travel industry can achieve:
    • 100% fare accuracy
    • Over 65% reduction in rejections in revenue accounting
    • Up to 40% reduction in manually handled passenger name records (PNRs) through automation
  • Companies in the transportation industry can benefit from:
    • Over 10% cost savings in outbound shipment manifest processes across multiple geographies

Businesses in the hospitality industry can optimize operational costs through consolidation of global operations.

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