Business Process Services

Telecom Services

The telecom industry faces multiple issues such as growing customer demands for niche products and faster service, high customer churn, and increasing operating costs. There is a need for new business models to offset the strain on profitability. Telecom service providers need to invest in omni-channel customer experience, along with developing new products and improving time to market.

TCS’ Telecom Services provide completely digitized, integrated and scalable business process services that help in improving customer experience and capex efficiency.

The TCS Advantage

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Industry Domain Expertise: Our services are aligned to the eTOM framework, ensuring deployment of best-in-class processes for delivering standardization and operational efficiencies. We have the experience and expertise of working in multiple telecom environments and products like: PSTN / ISDN, GSM / CDMA, WiMAX, ADSL, IP & MPLS VPN, FR ATM, ETHERNET, and IPTV.

Platforms: Our investment in tools and assets, pre-integrated platform-based Hosted OSS/BSS (HOB) solution, Co-Innovation Labs and Centers of Excellence help drive next generation business solutions for the industry

Analytics and Insights: Our completely digitized, integrated and scalable business process services provide better information and insights on market and customer environments, resulting in quicker and efficient business decisions

Delivery Excellence: Over 90 million transactions annually are processed for various segments of customers, ensuring the highest levels of customer satisfaction and accuracy.

Solutions We Offer

We provide telecom service providers and equipment vendor enterprises a wide range of business process services.

Our telecom offerings span across various activities including:

Benefits

  • 40% increase in Net Promoter Score (NPS)
  • Over 50% cycle time reduction in the order-to-activate process
  • 100% automation of design activities for the circuit provisioning process
  • Over 75% operational cost reduction with the implementation of a consolidated, scalable billing process and system
  • Up to 30% increase in First Time Resolution (FTR) in order fallout process

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Press Releases

TCS is positioned in the 'Winner's Circle' of the 2014 Blueprint report by HfS Research

This report recognizes TCS’ ability in delivering to Telcos of all sizes, and demonstrated expertise in social, mobility, analytics, cloud, and automation (SMACA).