Travel Services

The airline industry across the globe is undergoing significant changes led by customer demands and rising fuel costs. Airlines are also under constant pressure to reduce fare prices to attract customers and remain competitive. Adding to these challenges are high operational costs and low operational efficiency. It has thus, become imperative to deliver highly agile business processes to adapt to the changing nature of business and enhance customer experience and drive profitability in these changing times.

TCS offers best-in-class business process services for airline operations that help you drive growth and agility. Our services support you in improving profitability without compromising on service quality. You can streamline your operations to enhance customer experience and enjoy higher customer loyalty.

The TCS Advantage

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Industry Domain Expertise: We are one of the pioneers in offering airline business process services. We have built strong domain expertise in the airline industry, with our Airline Innovation Lab and Centers of Excellence, our innovative solutions and sophisticated technology. Our IATA/UFTAA/FIATA certified experts support over 30 airlines across the globe.

Solutions We Offer

Our services cover:

We also provide enterprise services for activities in Finance and Accounting, Content Management, Human Resources Management, Supply Chain Management, and Customer Interaction Management.

Benefits

Our offering enables you to consolidate your global business processes, facilitating significant cost savings. In addition, you can achieve:

  • 100% fare accuracy through rigorous audit controls
  • 100% compliance in turnaround time (TAT) driven through continuous improvements
  • Up to 40% reduction in manually handled PNRs through automation 
  • Over 60% fewer rejections in revenue accounting 
  • Up to 40% productivity improvement through process standardization

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