Business Process Services

TCS Cards Services

TCS’ Cards Services offer a strategic framework to help you remain compliant to evolving regulations, detect and mitigate fraudulent transactions while also plugging revenue leakage.

We help you gain the leadership position in the industry by enabling faster time to market of your products and services, increasing revenue through early adoption of market changes, and providing superior customer experience.

The TCS Advantage

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Domain Expertise: We have vast experience in cards services across 30 countries, covering leading industry platforms and systems. We partner with three of the top five global banks providing end-to-end cards services including originations, dispute Management, fraud detection, and collections. Our large talent pool of domain experts ensure improved process effectiveness and efficiency resulting in better customer experience.

Solutions We Offer

We manage end-to-end functions for cards across originations, fraud, payments processing, settlements, reconciliation, customer service account maintenance, disputes. We also provide analytics and collections for different segments such as consumer, commercial, and credit and debit prepaid cards for issuers as well as for acquirers.

Benefits

  • Up to 85% reduction in fraud rates through proactive cards fraud detection
  • Over 50% reduction in unit cost per transaction through functional alignment, standardization, and migration to an advanced platform
  • Up to 35% cost savings by preventing revenue leakage through review of interchange fee parameters and simulation of interchange rules on fees levied
  • Up to 20% increase in processing capacity by reducing hiring and on-boarding time by up to 50%

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