Business Process Services

Collection Services

Enterprises, today, recognize that effective and efficient Debt / Receivables Management is critical to maintain a healthy P&L and improve the cash flow, especially in a volatile financial market. Most organizations, today, seek to decrease delinquencies, reduce charge-offs and improve the Days Sales Outstanding (DSO).

TCS’ Debt / Receivables Collection Services encompass execution and management of debt collections across all stages of delinquency.

Client Challenges

  • Improving DSO and reducing charge-offs to improve the overall profitability and cash flow 
  • Improving cash flow with effective collection strategies and reducing collection costs
  • Accessing industry best practices that enhance collection efficiency and effectiveness

The TCS Advantage

Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Solution We Offer  

We deploy robust collections strategies to reduce delinquency / DSO and improve profitability. We focus on proactive collection measures to ensure higher collectability right from the early stages. These result in efficient customer collections and reduction in bad debts. They help maximize dollars cured, coupled with reduction in the cost of collections.

Our Collection Analytics help you build the appropriate treatment strategies.

TCS’ Collections Platform offers end-to-end collection activities from profiling and segmentation of accounts to MIS and reporting. It also seamlessly integrates with the compliance and regulatory framework to provide 100% control.

Benefits

Key benefits we deliver include:

  • Up to 20% improvement in DSO and charge-offs
  • Up to 10% find rates with the help of skip tracing “Optimizer,” surpassing industry benchmarks
  • Up to 75% reduction in client costs with end-to-end services execution

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