Business Process Services

Energy, Resources & Utilities

Energy, Resources & Utilities service providers face enormous challenges in sustaining and improving efficiency and profitability. Therefore, companies need to focus on innovation to improve consumer experience.

Energy, Resources & Utilities Services helps you deal with operational parameters like time-to-serve, cost-to-serve and customer satisfaction. By leveraging our analytics capability, we help you improve your cash flow and receivables performance through proven operating models.

 

Client Testimonial: EDF Energy
In this video, Jim Poole, Director, B2C, EDF Energy talks about how TCS has partnered with EDF Energy in its journey to transform its customer operations and deliver enhanced customer service

 


The TCS Advantage

Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Solutions We Offer

 Our services include:

  • Meter to Cash
    • Customer Services
    • Acquisition and Loss
    • Billing and Payment
    • Debt Collection
    • Smart Metering Services
  • Asset Management
    • Consumption and Billing Verification Analytics
    • Utilities Health & Safety
    • Geographical Information Services
    • Remote Water Leakage Management

Benefits

We’ve leveraged our domain expertise and best in class transformation enablers to deliver the following benefits:

  • Over 98% accuracy and over 90% reduction in inaccurate billing
  • Up to 80% reduction in transaction time
  • Over 40% reduction in customer complaints
  • +16 improvement in NPS and over 80% C-SAT delivered
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