Business Process Services

Insurance Services

Insurance companies today are looking for partners who will aid them in the experience they offer their customers and producers. With regulatory changes and tightening revenue margins in the industry, insurance companies are seeking growth and agility together with enhancing customer experience. They need a partner who will help them expand their customer base cost effectively while positively affecting customer delivery.

TCS’ proven expertise in insurance services helps customers minimize capital expenses while offering greater operational control, increased user productivity and continuous process improvements resulting in enhanced speed-to-market.


TCS partners with NEST to deliver and run a next generation pension scheme in the UK
Tim Jones, CEO, NEST, discusses the partnership with TCS on the ideation to implementation journey of the UK’s next generation workplace pension scheme.


The TCS Advantage

Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Solutions We Offer

With proven expertise, we partner with insurance organizations worldwide to supportheir growth strategies and expansion plans. Our end-to-end Insurance Services include:


Key benefits we deliver include:

  • Over 65% reduction in average outstanding days
  • Over 80% reduction in manual time through automation of reports
  • Up to 50% reduction in call volumes to underwriters 
  • Up to 40% reduction in underwriting action rate
  • Up to 65% improvement in desktop filtering rate
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Reach Us.



Press Releases

TCS Recognized as a Leader in Insurance BPO by Everest Group

Tata Consultancy Services (TCS) has been ranked as a ‘Leader’ in Insurance Business Process Outsourcing (BPO) by Everest Group in its report, 'Insurance BPO – Service Provider Landscape with PEAK MatrixTM Assessment 2014', November 2014.

Press Releases

Dutch insurer VIVAT Verzekeringen partners with TCS to drive efficiency and enhance customer experience

Tata Consultancy Services (TCS) announced that it has been selected by Dutch insurance firm VIVAT Verzekeringen to help the company deliver greater operational efficiency and enhance customer experience.