Business Process Services


Growing competition and shrinking margins have increased pressure on retailers’ bottom lines. Thus, they seek a partner who can bring them closer to their customers at affordable costs, increase RoI and optimize functions.

TCS enables retailers to enhance operational efficiency and share valuable insights on customer behavior.


Client Testimonial: The Nielsen Company
In this video, Mitchell Habib, Chief Operating Officer, The Nielsen Company, highlights TCS’ engagement and participation in streamlining Nielsen’s business processes.


 Client Challenges

  • Growing competition and shrinking margins
  • Acquisition and retention of customers
  • Non-standardized processes across global operations
  • Need for continuous differentiation
  • Provision of insight and predictability for available data

Solution We Offer

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

TCS can help you manage and execute your day-to-day operations more effectively by leveraging its deep domain expertise and experience gained by partnering with leading retailers and consumer packaged goods (CPG) companies across the globe.

Our offerings for retailers include the following:


  • Up to 90% reduction in turnaround times, enabling faster time-to-market for retail organizations
  • Up to 70% improvement in reversal rates through operations redesign
  • Up to 90% order lead time reduction in turnaround times with the implementation of process automation tools and search engines

Reach Us.



Press Releases

TCS Recognized as Leader by HfS Research in Retail BPO

Tata Consultancy Services (TCS) has been recognized in the 'Winner’s Circle' among the top worldwide Retail BPO service providers by the analyst firm HfS Research in its 'Blueprint Report on Retail BPO Services'.