Service Provisioning

Customers are demanding better service provisioning as internet, mobile phone and device penetration and usage has increased. The growing volume of provisioning requests necessitates highly scalable, cost efficient and reliable provisioning systems that deliver lean and agile business processes while enhancing customer experience.

TCS’ end to end Service Provisioning portfolio enhances your customer’s experience and reduces order fallout. We simplify your provisioning processes to help you improve process efficiency and reduce operational costs.

The TCS Advantage

ValueBPS: Our ValueBPS approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. Our approach also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

Industry Domain Expertise: Our large pool of telecom experts service clients across the globe. Our expertise is supplemented by cutting edge solutions from our Innovation Lab and best practices from our Center of Excellence (CoE).

BPaaS/Platforms: Our cloud hosted OSS/BSS (HOBS) solution enables enhanced service rollout and operational efficiency. Pre-configured solutions and applications help in reducing time to market, while scalable infrastructure increases agility.

Delivery Excellence: We process over 35 million transactions annually. Our Global Network Delivery Model (GNDMTM) provides services from multiple delivery centers, ensuring reliable support, faster turnaround time for ticket resolution and business continuity under a ‘follow the sun’ model.

Solutions We Offer

TCS’ comprehensive Service Provisioning portfolio is based on the enhanced Telecom Operations Map (eTOM) framework.

We offer the following services:

  •  Service Order Management
  • Service Provisioning
  • Customer Service and Retention


Key benefits we deliver include:
  • Over 90% reduction in turnaround time (TAT) for router configuration
  • Over 50% reduction in overall provisioning time
  • Over 30% reduction in order fallouts
  • Up to 30% operation cost savings through productivity improvement projects
  • Up to 25% improvement in Field Engineer Satisfaction Scores

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