Business Process Service (BPS) operations have grown exponentially over the last decade. BPS providers rely heavily on IT systems to help address increasing service level expectations from their clients. However, IT operations are not always able to gainfully support BPS operations.
This is because traditionally, IT applications are based on application centric architecture. BPS operations are highly process oriented, and include manual activities for non-automated tasks. Though application architecture includes elements from business processes, aspects linked to manual activities or non-automated tasks are often ignored.
Stakeholders in multiple business processes face many challenges while using systems designed on application centric architecture. Examples are the need to toggle between applications, and high motor and retinal movement for completing a single task. This results in inefficiency and an increased possibility of errors.
Enterprises can opt for process-centric architecture for systems designed for processes that transcend business units or organizational boundaries. Applications designed in this manner are transparent and consistent, that is, their business and technical data and processes are in sync. This also reduces the need to toggle between applications, as well as the motor and retinal movements of associates. This can leverage process centric architecture to reduce errors and increase customer satisfaction by improving the efficiency and productivity of employees.
Understanding the Process Centric Architecture Paradigm
In a process centric organization, strategy is executed through a series of coordinated activities across a number of business units within the organization. An end-to-end view of the performance of all processes helps deliver value and optimize performance.
Process centricity facilitates better alignment between business and IT, and generates greater operational efficiencies. This approach also provides an integrated view of functions and business units in an organization for better business results.
In order to leverage the benefits of process centric systems, organizations will need to re-design their IT systems, as well as redefine the manner in which they function. It is also important for key stakeholders in BPS to understand and execute the fundamental tenets of SOA and BPM.
Process oriented systems are an ideal choice for today’s global organizations. They support business goals by contextually connecting different applications used in various operations, and result in improved efficiencies and greater end customer satisfaction.