Leading Indian Private Bank leverages TCS’ Consulting Expertise to Transform IT to Accelerate Growth

One of the leading private banks in India wanted to expand geographically, venture into new lines of businesses and offer a wider range of services to its customers

We leveraged our domain expertise, architecture skills, proprietary frameworks and incorporated industry best practices to define a best-in-class IT transformation strategy that would optimize and scale-up the bank’s IT infrastructure across all lines of businesses. Our recommendations enabled the bank to build an integrated, standardized and secure IT environment, better equipped to support innovation and growth.

Our Client
Our client is one of the largest and fastest growing private sector banks in India. It has more than 900 branches and counters throughout the country. The bank offers a wide range of services including Retail, Corporate, Investment Banking, and Mutual Funds. With more than US $3 billion revenues, and an average CAGR of over 30%, the bank is committed to continuously deliver best-in-class service to its customers.

Business Situation
Our client had grown rapidly in the past few years and wanted to become the second largest bank in the country by 2015. To support its vision, the bank needed to expand geographically, venture into new
lines of businesses and offer a wider range of services to customers. Specific business objectives included:

  • Venture into rural markets, while expanding international operations
  • Capitalize on the current consolidation trends through mergers and acquisitions
  • Create competitive differentiation by becoming a full-service bank offering end-to-end banking services across all channels
  • Move up the value chain by offering financial advisory services

TCS Solution
We worked closely with the business and IT stakeholders to analyze the existing IT landscape, including application, information, integration, technology and security architectures. Based on our
analysis, we identified the following gaps and bottlenecks:

  • Multiple business units operating in silos, leading to redundancies and poor business-IT alignment
  • Lack of a single view of the customer and limited use of business analytics, resulting in poor analysis and delayed business decisions
  • Business continuity issues such as power failures and insufficient data space for future expansion
  • Heterogeneous payments systems and back-office processes, limiting scalability and efficiency, and higher cost per transaction

We helped our client effectively use IT to create market differentiation and build sustainable competitive advantage. Post implementation, our solution is expected to deliver the following benefits:

  • Enhanced operational and strategic reporting, and analytics which will deliver annual cost savings of US $0.5 million
  • A lean and agile IT portfolio that will increase efficiency, reduce operational and capital costs and improve market responsiveness
  • Better collaboration and communication across the organization
  • Use the latest technologies such as Web 2.0, SOA, Cloud Computing and Mobile Banking to better support innovation

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