Digital Commerce Services

Tata Consultancy Services' (TCS') Digital Commerce Services is an end-to-end offering that helps companies launch e-commerce initiatives and grow revenues and deepen understanding of their customers. Our solutions include strategy formulation, implementation and upgrades and integration—with ERP and other relevant enterprise applications.

TCS Advantage

  • Comprehensive offering: End-to-end solutions span the entire gamut of needs: from strategy formulation to implementation to integration and upgrades.
  • Deep domain expertise: Large pool of experienced consultants helping optimize cost and convenience.
  • Long-standing partnerships: Established partnerships with leading e-commerce product vendors such as SAP for hybris Commerce, Oracle for ATG Commerce and IBM for webSphere Commerce.

Solutions we offer

TCS' Digital Commerce offering includes the following services:

  • E-Commerce Strategy and Consulting: Develop a strategy and roadmap based on your vision while being cognizant of existing systems and processes.
  • Digital Re-imagination of Commerce: Configure a rich shopping experience leveraging our expertise in the Digital Five Forces —Mobility, Cloud, Social Media, Big Data and Analytics and Artificial Intelligence—to enhance customer experience.
  • E-Commerce Product Implementation and Upgrades: Deliver services—backed by warranty and support—to implement leading e-commerce products such as SAP Hybris, IBM WCS, Oracle ATG, and Magento. We also help upgrade or migrate to higher version of the product or across products, as and when required.
  • E-Commerce Application Integration with ERP and Third-party Systems: Our consultants help identify the interfaces and touch-points that the e-commerce solution needs to be integrated with. This is complemented by integration services that are available both as standalone offerings and as part of e-commerce product implementation.

Solution Benefits

Our Digital Commerce Services help you realize the following benefits:

  • Increased revenues: Our thorough enablement and expansion of online sales avenues helps you grow revenues.
  • Higher customer satisfaction: The rich and seamless shopping experience we configure leads to delighted customers and improved brand equity.
  • Strengthen proposition relevance: We enable deep insights into customer behavior helping you adapt your online, as well as offline business model, and strengthen your proposition.

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