Digital Enterprise

Listening Solution

It’s not just marketing and sales that needs to listen to customer conversations. R&D, innovation, product teams, customer service, PR and after-sales support can all benefit enormously from user insights.

TCS’ Listening Solution is designed to cater to the different listening needs of each of these groups. And since your organization is unique and dynamic, it closely works with you to identify and continuously refine your listening objectives.

It scans conversations across millions of posts in social media, looks for mentions in traditional broadcast media and incorporates conversations from surveys, call center records and other in-house conversation databases and picks out the data that’s relevant to you.

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