Digital Enterprise

Voice of Customer Analytics

As data volumes increase, insight gets more elusive. TCS’ Voice of Customer Analytics (VoCA) help you understand customer opinions, perceptions and expectations - generating actionable insights from disparate data sources.

Our solution includes the following:

  • Consulting Services: Strategy definition, transformation roadmap and customer experience outcome strategy
  • Insight Services: Near real-time dashboards, standard and ad-hoc insight reports,  and analyst services and reports
  • Integrated Services: Integration services with enterprise systems including CRM, sales, warranty, etc.
  • Response Services: Social media response and management, and workflow management

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