Digital Enterprise

Reimagining Banking and Financial Services

The growing prominence of the ‘digital consumer economy’ is empowering banks to reinforce their thrust on customer ownership.This requires an overhaul of the way banks and financial institutions function – a dramatic remake of the industry as we know it. 

TCS’ Digital Reimagination™ initiative aims to bring together the power of the five digital forces—Mobility and Pervasive Computing, Big Data and Analytics, Social Media, Cloud, and Artificial Intelligence and Robotics—to transform the industry . This will enable banks and financial institutions attain ‘customer ownership’, through the Reimagination™ of engagement models, offerings, business processes, workplaces, and the overall experience.

The TCS Advantage 

  • In-depth domain knowledge and extensive industry experience
  • Full service capabilities across consulting, technology, products, and business process services  to benefit  your value chain
  • Dedicated labs for digital solutions and services

Solutions/Services We Offer

TCS enables leading banking and financial firms to evolve into digitized entities, helping them prepare as they embark on this transformation journey to fit into the emerging, digital ecosystem.
We recently enabled a longstanding high street banking giant reimagine its money movement function by implementing a phone-to-phone model in the retail banking space. Consequent to the success of this engagement, the bank later rolled it out to its small and medium enterprise, and corporate banking businesses as well.

TCS’ unique frameworks and models help financial firms realize the full potential of digital technologies. We play a pivotal role in deploying end-to-end  solutions, and offering superior consulting services, thus enabling financial firms to enhance the ‘interaction value’ with their customers. This ensures a higher level of customer engagement and enhanced customer experience, which enables them to gain complete ownership of the customer.

Solution Benefits

TCS’ frameworks and models leverage the digital five forces to help you reimagine your business and accrue maximum benefits in this emerging technological landscape. These include:

  • Business models: Innovate and institutionalize newer business models to instill agility, foster growth, and increase profitability.
    • TCS assisted a traditional regional bank to set up a 100 percent digital bank to attract, create, and engage with a new market of next generation customers.
  • Offerings: Provide superior banking products and services through an in-depth understanding of multiple business contexts, markets, and customers.
    • TCS helped a leading regional bank to reimagine its merchant payments proposition for the business community and enabled a smooth and secure checkout process.
    • TCS helped transform the enterprise data management and investment analytics functions for a global asset manager, empowering it to identify new client segments, create customized investment products for various markets, and compete better with established regional competitors. Following the transformation, the asset manager reported an average growth of 20 percent in its assets under management (AUM).
  • Business processes: Deliver superior customer experience enabled through improved business processes while aspiring for operational excellence.
    • TCS reimagined the entire home buying experience for a leading bank by leveraging its digital labs.
  • Customer segments: Enable banks to move toward creating a 'segment of one' across offerings, interactions, and services.
    • TCS is working with a large regional bank to create a collaboration platform to protect and grow the micro SME segment. 
  • Channels: Create an omni-channel ecosystem across physical and digital touch points that will eventually become pervasive, and make banking extremely incidental, allowing anytime, anywhere, anyhow banking. 
    • TCS developed an application suite for a wealth manager that caters to self-directed investment clients. This solution services retail clients across web and mobile channels. 
  • Workplaces: Empower current and next-gen employees with workplace optimization using myriad analytics tools and techniques on structured and unstructured data.
    • TCS assisted a large bank, which grew inorganically, to harmonize multiple work cultures by implementing an intuitive collaboration solution on cloud.

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Brochures

TCS Payment Advisory Solution

Tata Consultancy Services (TCS) Payment Advisory solution applies Digital Reimagination™ , leverages the Digital Forces (Big Data and Analytics, Mobility and Social media) and enables financial institutions to better engage their customers at the point of transaction. It accesses multiple financial products offered by financial institutions, and assists their customers in choosing the most optimal source of payment at the POS. By leveraging customers’ credit history, spend pattern and personal preferences, the solution enables increased customer spend and superior customer experience.

Brochures

TCS Financial Circles Offering

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Brochures

TCS Wealth Advisory Solution

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