TCS Advantage | Services | Solutions | Benefits
The TCS Advantage
TCS’ expertise on Microsoft Dynamics AX, NAV and CRM, coupled with our deep industry knowledge, instills a sense of certainty in our clients.
- Dedicated Center of Excellence for Dynamics AX and CRM products for technology tracking, solution development and delivery assurance
- Strong suite of solution accelerators on the Dynamics AX and CRM platforms
- Member of Microsoft President’s Club for Dynamics and Microsoft Gold Certified Competency for Dynamics CRM and ERP
- Industry-leading Global Network Delivery Model™ and large number of Microsoft-certified consultants enable delivery of multi-country rollouts
Services we offer
- Strategy and roadmap
- Due diligence & fit-gap analysis
- Upgrade assessments
- End-to-end implementations
- Product upgrades
Application support & maintenance
Solutions we offer
Lead Management Solution: Based on Microsoft Dynamics CRM 2011, this solution automates the lead management process for insurance companies from lead capture via the agent portal and financial need-analysis and workflows that convert leads into opportunities to policies. Features include automated lead assignment, standardized lead categorization process and improved lead conversion ratio.
Read Brochure : Lead Management Solution
Loyalty Management Solution: Based on Microsoft Dynamics CRM 2011, this solution was formulated for airlines and provides a 360-degree view of customers for better account management and efficient management of accrual and redemption of miles for improved customer loyalty. It also enhances cross-sell and up-sell opportunities and improves customer service via feedback analysis.
HRMS Solution: Based on Dynamics AX 2012, this solution empowers an enterprise with real-time access to employee information and enables efficient management of the workforce to achieve business goals, identify skill gaps and optimize training and development efforts. Its portal provides easy self-service access for employees.
- Optimal implementation timelines
- Reduced total cost of ownership
- Quicker ROI with the adoption of industry best practices
- Accelerated delivery via solution accelerators