Enterprise Solutions

Microsoft Dynamics

Gain control of your enterprise, manage demand and supply channels and build stronger CRM with TCS’ expertise on high-impact Dynamics AX, NAV ERP and CRM solutions.

TCS Advantage | Services | Solutions | Benefits

The TCS Advantage

TCS’ expertise on Microsoft Dynamics AX, NAV and CRM, coupled with our deep industry knowledge, instills a sense of certainty in our clients.

  • Dedicated Center of Excellence for Dynamics AX and CRM products for technology tracking, solution development and delivery assurance
  • Strong suite of solution accelerators on the Dynamics AX and CRM platforms
  • Member of Microsoft President’s Club for Dynamics and Microsoft Gold Certified Competency for Dynamics CRM and ERP
  • Industry-leading Global Network Delivery Model™ and large number of Microsoft-certified consultants enable delivery of multi-country rollouts

Services we offer

Advisory Services

Transformation Services

Operations Services

- Strategy and roadmap
- Due diligence & fit-gap analysis
- Upgrade assessments

- End-to-end implementations
- Product upgrades

Application support & maintenance

Solutions we offer

Lead Management Solution: Based on Microsoft Dynamics CRM 2011, this solution automates the lead management process for insurance companies from lead capture via the agent portal and financial need-analysis and workflows that convert leads into opportunities to policies. Features include automated lead assignment, standardized lead categorization process and improved lead conversion ratio.

Read Brochure : Lead Management Solution

Loyalty Management Solution: Based on Microsoft Dynamics CRM 2011, this solution was formulated for airlines and provides a 360-degree view of customers for better account management and efficient management of accrual and redemption of miles for improved customer loyalty. It also enhances cross-sell and up-sell opportunities and improves customer service via feedback analysis.

HRMS Solution: Based on Dynamics AX 2012, this solution empowers an enterprise with real-time access to employee information and enables efficient management of the workforce to achieve business goals, identify skill gaps and optimize training and development efforts. Its portal provides easy self-service access for employees.

Solution Benefits

  • Optimal implementation timelines
  • Reduced total cost of ownership
  • Quicker ROI with the adoption of industry best practices
  • Accelerated delivery via solution accelerators

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