Enterprise Solutions

Microsoft Dynamics Customer Relationship Management Solutions

TCS’ Microsoft Dynamics CRM Solutions and Services ensure that out-of-the- box capabilities of Dynamics CRM are utilized to the maximum and customizations are kept to a minimum. We have also developed industry solutions and tools and accelerators that help the delivery of Dynamics CRM engagements faster.

Our Offerings | The TCS Advantage

Our implementation methodology, based on Microsoft Dynamics Sure Step, focuses on the key end-user participation in the implementation phases with the help of several cross-phase processes – a group of related activities that span multiple implementation phases. These include the following:

  • Organization cross-phase processes that comprise program management, training and business process analysis.
  • Solution cross-phase processes, which comprise configuration,  custom coding and quality testing.
  • Technology cross-phase processes, which comprise infrastructure, integration, interfaces and data migration.

Our Offerings:

  • Think
    • Strategy and roadmap
    • Due diligence and Fit-Gap Analysis
    • Upgrade assessments
  • Build
    • End-to-end implementation
    • Enterprise-wide roll-out
    • Upgrade
  • Operate
    • Application support
    • Maintenance and enhancements
    • Assurance

The TCS Advantage:

  • Gold Competency in Microsoft Dynamics CRM: TCS has MPN Gold competency for Microsoft Dynamics CRM and our strongly knit alliance with Microsoft helps us bring you the best value.
  • Certainty of delivery: TCS’ expertise in Microsoft Dynamics CRM solution, in-depth domain expertise and a well-defined execution model for CRM implementation based on more than decade of CRM implementation experience.
  • Well-defined execution methodologies: Our methodologies enable us to act as an agent of change in the CRM space, as we have the ability to scale globally and provide competitive differentiation.
  • In-depth domain expertise: Our domain experts work closely with CRM implementation teams to deliver key business insights and improve productivity.

Reach Us.