TCS Offerings | Business Value
In recent years, there has been a shift in the way businesses operate – smartphones, tablets and laptops are replacing the desktop, as remote workers and “road warriors” redefine the workplace. At the same time, technology savvy customers expect to engage their mobile devices when making buying decisions and managing purchases. More important than ever, workforce productivity and efficiency drives the stability and competitiveness of companies of all industries. Forward-thinking organizations adopt smart mobile strategies and applications to realize measurable business performance benefits from mobilizing their employees and integrating customer-friendly mobile functionality.
TCS helps its customers define a comprehensive mobility strategy as blueprint to achieve its organizational objectives. We have delivered end-to-end enterprise mobility solutions across industry verticals that delivered quantifiable results. Through our Centers of Excellence, innovation centers and partnership with mobile enterprise technology leaders, we have developed mature wireless networks and mobile solutions that are safe, robust and cost-effective, as well seamlessly integrate into your IT landscape. Our Mobility Services run from advisory to strategy consulting through design and transformation. We cover every aspect of mobile application development—both on the enterprise-side and consumer-facing side.
Specific Enterprise Mobility Offerings include:
- Mobile CRM: TCS enhances and implements your CRM functionality across the latest and most advanced mobile device technologies. Our solutions maximize on-road time and shorten sales cycles. Leverage mobile CRM to provide a better customer experience by responding to customer needs across channels and devices, 24/7.
- Oracle Mobility strategies and solutions: Our TCS’ mobility experts team up with Oracle and industry experts to develop and deploy smart mobile solutions and functionality that seamlessly integrates with your systems and business processes permitting you to offer new customer experience dimensions.
SAP Mobility strategies and solutions:
The TCS SAP Center of Excellence in partnership with TCS’s mobility team has delivered robust, smart SAP mobile solutions that support multiple devices securely, deliver back-end data access and functionality to mobile apps, and commit to a common mobility platform. The TCS’ solutions built on SAP Mobile Platform will help you share real-time data across your supply chain, improve resource utilization and workforce performance and effectively serve your customers.
TCS’s dedicated mobility team, located in Santa Clara, Silicon Valley, partners with technology platform experts and industry consultants to lead successful large-scale SAP mobility programs. We have demonstrated the ability to use mobility innovations to improve business performance across organizations within every industry vertical. Our enterprise mobility solutions will:
- Improve customer engagement and loyalty: Customers will enjoy easy access to your products and services using their mobile devices anytime and anywhere. Seamless and consistent mobile offerings will increase customer satisfaction.
- Increase workforce productivity: Your field technicians, sales reps and other remote and virtual teams will be empowered through real-time data insights on-the-go that are tailored to their job requirements. Access to accurate and comprehensive information such as search inventory, locate parts or place sales orders via their mobile devices will reduce error. Better visibility into relevant information will accelerate workflows.
- Slash overhead costs: By giving customers, employees and other stakeholders direct access to the information they need, whenever they need it, you will require less personnel to manage customer service or facilitate back-office processes, such as, technician scheduling and order entry.