Enterprise Solutions


Enhance customer loyalty, win new business and reduce service costs with TCS’ SAP CRM solutions.

The TCS Advantage

The core business requirements that drive demand for effective CRM solutions rarely change: Find new customers, inspire greater loyalty in them and reduce the cost of marketing, selling and servicing. TCS is uniquely positioned to deliver business value, because of two competitive advantages:

  • A delivery framework based on proven methodology, pre-built templates and deliverables, combined with best practices, industry expertise and tools
  • A strategic partnership with SAP spanning co-innovation to go-to-market initiatives in multiple areas

Services We Offer

Advisory Transformation

- CRM solution strategy and roadmap
- CRM business process standardization
- Upgrade assessment

- End-to-end implementation
- Global rollout  


- Application management and support
- Upgrades to SAP CRM 7.0 EhP2

Solutions We Offer

Field Service - The SAP CRM Field Service solution enables you to offer a customer experience that differentiates you from competitors in consistent and profitable ways. It empowers your service team to resolve customer issues on the first call, drive revenue and improve customer satisfaction–leading to increased brand value.

Channel Inventory - This SAP-based CRM solution helps companies in the manufacturing and high tech sectors manage and measure business volume, manage channel inventory and channel relationship needs. View customer demand, track re-sales from distributors and perform effective demand planning, which optimizes sales productivity and boosts revenue.

Marketing - Streamline marketing processes, boost customer demand with targeted marketing messages and calculate returns on marketing spending with this solution. It also helps you identify and retain high-value customers with customer loyalty programs.

Social CRM  - Integrate social media conversations with traditional CRM processes using this internal and external collaboration platform. Mine and analyze customer sentiment via the TCS Listening Tool to calibrate sales, service and marketing strategies. Integrated seamlessly with SAP CRM, it builds meaningful sales and service reports around data captured from social media.

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