Enterprise Solutions

Customer Experience Management

Transform your Customer Experience Management systems to meet the growing challenge of providing superior integrated customer experience across channels and devices.

TCS Offerings | Business Value

Armed with mobile devices and the Internet, today’s customers are more demanding than ever. They want highly individualized interactions that are more social, mobile, creative and collaborative. Your ability to deliver these top customer experiences and predict shifts in customer behavior will often determine your place in the competition. Many companies, saddled with disparate IT systems and legacy processes, are unable to capture and analyze the customer insights required to execute modern CEM strategies and tactics. 

TCS Offerings

To overcome disjointed and complex buying experiences for customers, we offer industry-leading CEM solutions and innovations. We continually enhance our CEM solutions and services through our partnerships with leading vendors, including Oracle, SAP and Salesforce.com. We have created these solutions through our collaboration with leading research universities, and research within our dedicated Centers of Excellence and innovation labs.

Oracle Solutions

TCS Omni-Channel Retail Customer Experience Solution: TCS Omni-Channel Retail Customer Experience Solution built on Oracle CX suite of applications is an end-to-end solution which focuses on designing, delivering and optimizing superior end-consumer experience.

Airline Customer Experience Solution on Oracle: This Oracle based solution builds on the extensive capabilities of the Oracle CX suite of applications to empower airlines to transform customer engagements.

Salesforce.com Solutions

TCS’ comprehensive Salesforce.com suite covers the entire spectrum from strategy formulation to solution implementation and maintenance support for Sales Cloud, Service Cloud, Marketing Cloud and Chatter Collaboration platform. 

TCS Omni Channel Customer Grievances Redressal Solution: TCS’ Omni Channel Customer Grievances Redressal solution helps retailers track grievances across disparate sources and report, process and close them based on case and channel type.

 

 

 

Business Value

TCS’ knowledge of customer loyalty programs and significant experience in

implementing next-generation CEM solutions are the keys to transform your CEM systems and support the most sophisticated CEM strategy.

We will help you with the following:

  • Provide a streamlined IT landscape to optimally support business processes and make marketing, sales and service functions highly efficient and effective
  • Ensure the development of the best suitable tools for your business that enable rapid and comprehensive insights and integrated and flexible data capture, tracking and reporting
  • Integrate a combination of transactional, analytical and engagement features, including mobile and social, to seamlessly manage all customer-facing operations
  • Tailor solutions to specific industries with role-based customer intelligence and pre-built integration components to more easily manage implementation and maximize custom performance

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