Enterprise Solutions

TCS Oracle CX Offerings

TCS’ Oracle CX offerings deliver differentiated customer experience for enterprises to align their business strategies, processes, people and technologies by reimagining and simplifying internal processes, and upgrading to newer technologies.

Overview | Our Solution | Benefits | TCS Advantge

Overview

It is imperative for organizations to integrate and analyze data that generates actionable insights to drive differentiated CX. For organizations to succeed in today’s competitive environment, they must keep pace with dynamic business models and customer preferences. TCS helps companies to integrate and analyze data to generate pertinent insights that can drive differentiated CX and reorient strategies around the end user.

Our Solution

TCS incorporates the fundamental elements for digital transformation with social media, cloud computing, mobility and big data at its core, to ensure that the outcomes of CX are relevant to the modern customer. We offer:

  • CX strategy an d roadmaps to assess an organization’s maturity and plan their journey
  • CX advisory services to evaluate, identify, and assess the existing technology landscape
  • CX transformation and optimization services to accelerate CX engagements and apply industry specific solutions with our pre-built technology accelerators

Benefits

Our Oracle CX Offerings are designed to:

  • Enhance revenue and reduce churn rate by engaging the right customer at the right time
  • Boost enterprise agility with the scalability and robust functionality of Oracle CX cloud
  • Deliver differentiated CX with actionable insights derived from unified consumer data source
  • Develop business models with modern capabilities including digital commerce, gamification, and service recovery

TCS Advantage

Partnering with TCS helps you leverage:

  • Industry-specific solutions for a structured transformation
  • Our dedicated Centers of Excellence
  • Our proven industry-specific CX technologies to align you and business functions with value-driven solutions.

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