Enterprise Solutions

TCS' SAP Customer Engagement and Commerce Solution

Enterprises realize the need to provide a unified customer experience across various touch points, including customer contact centers, online stores, social media, and smart phones and other Internet-enabled devices. SAP Customer Engagement and Commerce (CEC) suite provides an omnichannel, personalized customer experience that integrates underlying support functions, sales, marketing, delivery, and post-delivery customer care. TCS helps businesses effectively harness the SAP CEC suite to streamline business processes across the value chain, resulting in a consistent, crosschannel buyer experience.

Overview l Our Solution l Benefits l TCS Advantage

Overview

To attract and retain informed customers, companies need to make purchase decisions simpler, given the plethora of channels and touch points. Businesses also have to ensure that their customer service is distinctly superior, and is synchronized across the value chain. Often, sales representatives lack on-the-go access to real-time customer information, which impacts their productivity and win ratios. Moreover, the lack of streamlined business processes across the value chain results in prolonged order lifecycles, thereby adversely impacting customer satisfaction. In addition, companies find it challenging to effectively integrate SAP hybris with existing back-end systems, and ensure native support for all mobile platforms and other sales applications.

Our Solution

  • SAP CEC suite deployment: Facilitating implementation of the SAP CEC suite
  • E-commerce strategy and consulting: Enabling consulting, implementation, consolidation and integration, and maintenance services
  • Design, implementation, and integration: Orchestrating development of relevnt assets for quick implementation of the hybris e-commerce platform
  • Business enablement services: Providing industry templates for retail, telecom, hi-tech and manufacturing to enable faster and standardized deployment
  • hybris customer experience center: Housing a hybris-dedicated hosting environment
  • Accelerators and turnkey assets: Provisioning proprietary accelerators

Benefits

TCS' SAP CEC solution helps companies reap the following benefits:

  • Enhanced customer satisfaction: Transform customer engagement by providing a faster, unified,and interactive experience across all channels and provide real-time visibility
  • Improved organizational productivity: Empower sales personnel with real-time critical data for informed decision making
  • Superior operational efficiency: Streamline business processes through a single networkconnected commerce platform

The TCS Advantage

By partnering with us, you can leverage the following differentiators:

  • Long-standing hybris partnership: TCS is the co-development partner for the SAP CEC suite and responsible for the maintenance and deployment of all of the German technology major’s
    global enterprise systems.
  • Strategic SAP alliance: TCS is responsible for the maintenance and deployment of all of the German technology major’s global enterprise systems and is involved is over 450 engagements.
  • Dedicated Center of Excellence (CoE), and Innovation and Demo Centers: Our SAP CoE helps enterprises evaluate and adopt digital technologies such as SAP S/4HANA, hybris or UX. Our Innovation and Demo Centers in Cincinnati-US, Paris-France, Mumbai-India and Tokyo-Japan help customers get a first-hand experience of SAP’s new products and global innovations.

 

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